• Frequently Asked Questions (FAQ)

    Welcome to the Celestis FAQ page! Below, you’ll find answers to some of the most common questions we receive. If you can’t find the information you’re looking for, feel free to contact us, and we’ll be happy to assist you.

    1. What types of accessories does Celestis offer?
    Celestis offers a wide range of general accessories, including but not limited to jewelry, handbags, wallets, belts, scarves, hats, sunglasses, and small leather goods. We’re always adding new items to our collection, so be sure to check back regularly for the latest trends and styles.

    2. Where is Celestis located?
    Celestis is based in the United States, with our Fulfilment center in USA. While our physical store is in GUS, we serve customers internationally through our online platform.

    3. Do you ship internationally?
    Yes, we ship our products worldwide! Wherever you are, you can enjoy shopping at Celestis. Please note that international shipping rates and delivery times may vary depending on your location.

    4. How can I track my order?
    Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package. You can use this information to monitor the status of your delivery and estimate its arrival time.

    5. What payment methods do you accept?
    We accept various payment methods, including credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment options. Rest assured that your payment information is encrypted and protected to ensure a safe and secure transaction.

    6. What is your return policy?
    We want you to be completely satisfied with your purchase from Celestis. If for any reason you’re not happy with your order, you can return it within 30 days of purchase for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return.

    7. How can I contact Celestis customer support?
    You can contact our customer support team via email at [email protected]. Our dedicated representatives are available during business hours to assist you with any questions, concerns, or inquiries you may have.

    8. How can I stay updated on Celestis news and promotions?
    To stay informed about the latest product launches, promotions, and exclusive offers, be sure to sign up for our newsletter and follow us on social media. You can find us on Facebook, Instagram, Twitter, and Pinterest. Don’t miss out on exciting updates from Celestis!

    We hope this FAQ section has been helpful! If you have any further questions or need assistance, please don’t hesitate to reach out to us. Your satisfaction is our priority, and we’re here to make your shopping experience with Celestis enjoyable and hassle-free.

    Happy shopping! The Celestis Team