At Celestis, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward refund and returns policy to make the process as easy as possible for you.
Eligibility for Returns: You may be eligible for a return if:
- The item is in its original condition, unused, and with all tags attached.
- The return request is made within 30 days of receiving your order.
- The item is not listed as non-returnable or final sale.
How to Initiate a Return: To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] to request a return authorization.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item back to us at the address provided by our customer support team.
Refund Process: Once we receive and inspect the returned item, we will process your refund. Refunds are typically issued to the original payment method within 3-5 business days, but it may take longer depending on your financial institution’s processing times.
Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping method and obtaining a shipping receipt for your records.
- There is No restocking fee as well.
Non-Returnable Items: Certain items may not be eligible for returns, including:
- Items marked as non-returnable or final sale.
- Personalized or customized items.
- Perishable goods.
- Gift cards.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photos or additional information to assist with the resolution process.
Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process for a refund and place a new order for the desired item.
Cancellations: You may cancel an order within 24 hours of placing it, provided that the order has not already been shipped. Once an order has been shipped, it is subject to our standard return policy.
Contact Us: If you have any questions or need further assistance regarding our refund and returns policy, please contact our customer support team at [email protected]. We are here to help make your Celestis shopping experience enjoyable and hassle-free.
Thank you for shopping with Celestis. We appreciate your business!
